Frequently Asked Questions!
If you need further assistance please contact us!
We are here to help !
Below is a Listing of questions relating to our DVD Slide Show Service.
It is hoped that they can answer any query that you may have.
In the event that you still have a question, just E-Mail or Telephone us and we will get back to you Promptly.
For Information:
In general the word Photograph when used on these Pages refers to a Paper Photograph, 35MM Slide or a Negative.
Are My Pictures Treated with Confidentiality? Are DVDs Region Coded? Can I have Text on My Photographs? Can I have Black and White Photos as Well as Colour? Can I Advance Through the Slide Show Manually? Can I mix Photos Slides and Negatives on the same DVD? Can you explain the difference between Standard & Premier Service? Can I put photos onto DVD Myself? Can I Say in What Order My Photos Will be Shown? Can I have more than 1 Music Track on My DVD? Can I order More Copies after I have Received the DVD? Do Your Provide Refunds? How do I send My Images and Music to You? How Many Images can I have on A Slideshow? How do I Pay for My DVD? How Long will a DVD Last For? How should I Package My Materials? How Long will the Slide Show Last? How Long is Each Picture on TV? How Long will it Take to Complete My Order? Is My DVD Player Compatible with the DVD You Produce? Why Change from CD to DVD? Isn't the Music Copyright? What Music can I have on My Slideshow? What will My Slideshow be Like? What is Colour Correction/Photo Repair? Do you Scan Images onto Disc for Use on Computer Only? What Discs do You Supply? Will My Photographs be in the Same Condition on Return? What Size can My Images Be? What if My DVD Will Not Play? Why do You have a Charity Number on Your Order Form?
1. Are My Pictures treated with Confidentiality? Yes .Only the person Scanning, Correcting your Photographs, the Producer of the Slide Show and the final Quality Checker will see your photographs. In most cases this is the same person . After 28 days all images are electronically destroyed by a method that makes them un-retrievable even by experts. We will never share your images with anyone for any reason. We will never use your photographs in any of our advertising material. See our Privacy Statement Back to Top
2. Are the DVD’s Region Coded? No. Our DVD Discs are not region coded and will play on any PAL TV through most DVD Players in Europe. We can also produce a DVD in NTSC Format (USA) if required . Back to Top
3. Can I have Text on My Images? Yes. You can select to have Text on a particular Photograph for example a Date or Place Name. You can also opt for a Full Slide of Text to precede a Slide for example to give a history of the next photo or group of Photos. The Cost is displayed on our Products and Prices Page.
You can also specfify how long the text will be displayed on your Photograph. Back to Top .
4. Can I have Black and White Photographs as well as Colour?
Yes. You can have Black and White and Colour on the same DVD or just Black and White or just Colour. It's up to YouBack to Top
5. Can you create a Slideshow where the viewer can advance through each photo manually? No. However if your DVD Player supports it, you would be able to pause and zoom your pictures and music and then restart it by using your remote control for your DVD Player. We can provide a Computer version of the Slideshow where you have control with a mouse, and Powerpoint type shows. Back to Top
6. Can I mix Photos Slides and Negatives on the same DVD Slideshow.?
Yes. We can put 35MM Slides, Photos and Even Negatives onto the same DVD Slide Show. Back to Top
7. Can you Explain the difference between the Standard and Premier Service?
Yes. Back to Top
8. Can I put my Photographs onto DVD Myself? Yes. You can there are many software applications available at prices from about fifty to many hundreds of pounds, that allow you to put a Slide Show together and play it on your Television. Treasured Memories u se one of the highest quality software applications on the market, allowing us to zoom and pan your image, we can zoom in at x 500 to display those little things that are not normally noticed when viewing photograph. We also provide a free cleaning and colour correction service and removal of red eye on your photographs, slides & negatives prior to putting them onto the DVD. On completion this is not just a series of photographs it is a truly entertaining Slideshow that will be the envy of your family and friends Back to Top
9. Can I say what order my Images will be shown in?
Yes. If you send them by Post you must put them into the order and mark them on the back with pencil and secure them with a band. If sending them by E-Mail just number the images in the order you have selected and tell us that you would like to preserve this order. Many people find that a random order is best as a long line of similar photographs can be tiresome. However the choice is yours. Do not mark your photographs with ink or felt tip pen, this can destroy the photograph beneath it.Back to Top
10. Can I have more than one MusicTrack on my DVD?
Yes. You can have more than 1. We normally display a photograph for approx 10 seconds and there is a 2 second transition between each photograph. So if you estimate the time of the music and the length of your slide Show you can work out how many music tracks you can have. The slideshow and music will be made to end at the same time, this may mean that some slides are slightly longer than the time chosen.Back to Top
11. Can I order more copies of my DVD after I have received the original. Yes. Wekeep your Slideshow on Computer for 28 days after we have sent it back to you, unless you have requested us not to. You can order additional copies up to this time, at the current cost displayed in our price list Back to Top
12. Do you provide Refunds? No. If in the unlikely event there was a Technical Fault with our production DVD, we will redo it and any copies. All DVD’s including copies are viewed end to end prior to dispatch to ensure perfect qualityBack to Top
13. How do I send Images and Music to Treasured Memories?
Send your Printed Photographs, 35mm Slide or Negatives and your Music CD by Post: .
Treasured-Memories Slide Show Services Ltd
1 Kempton Road
Kippax
Leeds
LS25 7NT
It is best if 35mm Slides are boxed or secured with elastic band .Back to Top
14. How Many Images can I have on a Slideshow? You can have approx 200 to 250 images on 1 slideshow, it is possible to put a very small number above this, but because we scan photos and slides at very high resolutions and output the DVD at the Highest possible Quality, the disc is very near full at this point. In addition a 250 image slide show will last almost 1 hour, this is on the edge of what is considered the ideal time for a photographic slideshow. You will find some services offering to put up to 1000 images on a slideshow, they can only do this at the cost of the final output quality. We never sacrifice our quality for the sake of quantity.
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15. How do I pay for My DVD? You can send a Cheque or Postal Order for the Total Amount Due with your order or you can now pay through PayPal . We can also send you a PayPal invoice if your require. For Larger Orders you can pay when portions are completed. Cheques should be made payable to Treasured Memories Slideshow Services Ltd. Back to Top
16. How long do DVD's last for? It is believed that they could last for up to 100 years, however this will depend on the use and how they are cared for. DVD's should be stored in their case and handled with care, do not handle or allow to become scratched on the surface of the Disc, do not let water onto the printed side of the Disc, as this can cause it to smudge. Back to Top
17. How should I Package my Images? Please send your Photos and Music CDs in a suitable package like a padded jiffy bag marked Fragile, Photographs Do Not Bend. We recommend inserting cardboard and or bubble-wrap to help protect your photographs whilst in the post. 35MM Slides Should be Boxed where possible.
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18. How long will the Slide Show last? This depends on the number of photographs you want on each DVD. 100 images will last about 30 minutes for 150 photographs. 50 Photographs would last about 10 minutes. Back to Top
19. How long is each Photo on the TV? We can put them on screen for as long as you like (subject to the disc size). We recommend about 10 seconds. With Treasured Memories the photograph is zoomed and panned into position to produce a more professional effect
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20. How long does it take to complete my order? We endeavour to complete an average (250 Photographs) within 15 working Days. You will be given an estimate at time of ordering and we would contact you if there is any delay Back to Top
21. Is my DVD Compatible with the DVD You Produce? We provide your Slide Show on a top quality DVD-R Format Disc. We have found this is the most compatible, working on over 90% of current DVD players. Check this Link, at Video Help.Com to see if your player is compatible with DVD-R. In addition you can check out Webopedia.com
We can also provide your Slide Show on a DVD+R these work on approx 70% of current DVD players. In some instances it is possible to play a DVD-R on one player and have slight defects occur and when played on another it works fine. In general the DVD we supply will work on most Players purchased over the last 3 to 4 years. If you have requested and watched our Sample DVD your DVD will be compatible. Back to Top
22. I have my Photographs on a CD why should I put them onto a DVD Slideshow? The quality of a DVD over a CD is very noticeable. In addition a Treasured Memories Slideshow is a much more professional way to display your memories than from a plain CD from an everyday Slideshow presenter. Back to Top
23. Isn’t the Music Copyright? As long as you own the CDs of the Music Tracks you want, then we can put it onto your Slide Show. if you ask us to provide the music, we will purchase a CD for you and return it with your DVD and Photographs for the additional cost displayed in our price list. Back to Top
24. What Music can I have on my Slideshow? Music Tracks of your choice can be added for no extra charge if you send your CD by Post. Providing that you own the CD and it is not a copy. We can also purchase a single CD of your choice and use this. The CD will be returned to you with your DVD and Photographs.
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25. What will my Slide Show be like? Your Slide Show is a continuous presentation of your photographs, we can also pan around the photograph and zoom into specific features, people or groups (where applicable). Between each photograph there is a transition (where one photograph ends and the next one begins). These Transitions also add to the professionalism of the show. A Slide Show can be paused on screen and continued by using your DVD Control. If supported by your DVD you can also zoom into a particular photograph. If in doubt ask for a Sample DVD to be sent to you Back to Top
26. What is Colour Correction and Photo Repair ? Quite Simply Colour Correction is a process that your photographs are put through Free of Charge to bring back the original colour and Sparkle that was there when you first decided to take the Photo. We will also remove Red Eye Free of Charge. In many cases like below they are even better than when first developed, the photograph below had a white tint this was removed with Colour Correction. The photograph was taken over 30 years ago
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Before After
Photo repair Service can take a very damaged photograph and restore it to a reasonable condition. This process can not be Carried out on every damaged photograph but if you send it and we can not repair it, we will return it free of charge. The photograph below was over 80 years old and was repaired to a state that was acceptable to the owner. This is not a cheap option and should only be used on images that are of great sentimental value. Before After
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27. Can You just Scan Images for use on a Computer? Yes. We provide a complete scanning service and will scan your Photographs, Slides or Negatives onto a Disc, CD-R or DVD-R, depending on the size of the order. These are scanned at our highest resolution and all the normal cropping and correction is provided within the service. We can scan these in JPEG and or TIF format and can deal with Photographs, Slides, 35mm and Medium Format Negatives. We can also put your images onto a Hard Drive or Media Player. Back to Top
28. What discs do you supply? We will record your Slideshow onto a high quality Printable DVD-R Format Disc, these are usually compatible with most DVD Players. We can also produce it in DVD+R Format. This format sometimes works in a player that will not play a DVD-R Disc. We can also produce the Slideshow on DVD-RAM Discs Format, these are compatible with some of the new Panasonic players. If possible please check your DVD Player Instruction Manual, it should tell you if your player is compatible with DVD-R or DVD+R. It may state DVD-R/RW, or DVD+R/RW this is also compatible. For TMScan 50 Customers we use Printable Discs DVD-R or CD-R depending on the size of the order. Back to Top
29. Will my Photographs be in the same condition when you return them? Yes. Our process does not have any effect on your original Photographs, 35MM Slides or Negatives. Providing you have packaged them in a secure method and have followed our Instructions, they will remain undamaged. When scanning your photos and Slides our staff wear latex gloves when handling your photos or slides to ensure that we do not put fingerprints or other marks on your images. We use Royal Mail Recorded Delivery to return your photographs. Back to Top
30. What Size can my Images be?
Photographs can be any size up to A4. We also scan many different type of slide, even the 127 Superslide. Our scanners can handle 35mm and many of the Medium Format slides like 120, 4 x 5. For More Information on Sizes please click here for our Technical Help Page. Back to Top
31. What if when I get my DVD. it won't play on my DVD Player? All our discs are quality tested and viewed on 2 seperate DVD PLayers prior to dispatch, if your new DVD will not play on your DVD try it on another player to see if it is working OK. If you believe there is a fault with the Disc you can send it back for us to test. We do not offer refunds once the disc has been cut unless there is valid
complaint on our workmanship. If the fault is ours we will gladly cut another disc for you. You can request a sample DVD to see the quality of a Slideshow and test if your DVD is compatible, to order just go to our
Free Sample Page Back to Top
32. Why do you have a Charity Number on Your Order Form.?
From Time to Time we have Special Offers for Charity Groups for example Scout and Guide Troops. They sometimes use our services to assist with raising funds. If you want a Slideshow for a large number of people and are a Registered Charity, drop us an E-Mail to see if there are any offers that apply to you.
See our Links Page for Groups we have worked with . Back to Top
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Treasured Memories Web Site Page Index:
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